Telephone Skills Trainers

Helping stop telephone anxiety and overwhelm and building confidence – fast!

PhoneCoach portable telephone training kits

enable trainers to run amazing role play and practice sessions anywhere.

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Which are you?

In-Company Trainer or Coach

You may be in learning and development, be a sales coach, or running induction/upskilling sessions

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  • You want to bring your sessions to life to embed learning
  • You want your delegates to have more practice to increase their confidence
  • You want quicker 'speed to competence'
  • You need a solution that will work anywhere

Freelance Trainer or Coach

You may be a freelance trainer or run a larger training business

You want your sessions to wow!

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  • You want your delegates to dramatically develop their skills whilst they are with you
  • You want to give added value and make a difference so they can implement change at work
  • You run courses anywhere and often haven't seen the training room beforehand
  • You want your sessions to be interactive, memorable, punchy and fun!

PhoneCoach is a telephone training ‘game-changer’ (not our words!). A stand-alone portable training kit with everything you need, including a laptop, to run your classroom courses in any room, anywhere.

The kit case plugs into any wall socket and does not use WiFi, so it’s the perfect solution when delivering telephone skills practice in venues and training rooms. Just plug and play!

Watch this short video to learn more…

Alpha 6 - for groups up to 6

Alpha 6 - for groups up to 6

A laptop-based 6 phone portable telephone coaching kit. Role-play and record with up to 3 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.

Alpha 12 - for groups up to 12

Alpha 12 - for groups up to 12

The ultimate laptop-based portable telephone coaching system. Role-play and record with up to 6 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.

How does the equipment work?

  • The calls are made on cordless phones so you can split your callers and receivers into two areas of the room, or two rooms to make it super realistic
  • The calls are recorded simultaneously so everyone is working at once and then they can listen back to them immediately afterwards. Hey presto, lightbulb moments, delegates who really understand now how they sound, taking ownership for the call and being able to identify what they did well and what they can improve on.
  • You, the trainer, can listen into all the calls whilst they are being recorded so you can make a note of who is doing well and who might need extra help. Great for identifying learning gaps.
  • The delegates then instantly play back their own calls down their telephones
  • Then, when you want to, the group can listen to one call at a time via the loudspeaker for everyone to learn from each other’s calls if that is how you like to do your training.
  • Use them in different rooms in one location, or send them from location to location depending on your training plans, or if you just want to use it for a day here and there then hiring is a great option. We will deliver to the venue and collect afterwards saving you any hassle.

Just some of the areas the PhoneCoach kits are used…

  • Call handling
  • Customer service by phone
  • Complaint handling
  • Professional telephone techniques
  • Telesales
  • Appointment booking
  • Debt collection
  • Crisis calls
  • Pre-employability skills
  • Driver signal safety training

Meet Our Clients

what our clients have to say

"Working with Mandy at PhoneCoach has been an absolute dream, nothing was ever too much trouble and to be honest, we totally forgot we had the PhoneCoach kits booked because of how easy it was to manage!! Mandy did everything with coordination and was so easy to work with when things changed." our end. We all at RightTrack love working with you guys..
Sarah MooreProgrammes Manager, Righttrack Learning 
"The PhoneCoach kit has proved an indispensable tool within all of our telephone training sessions. We have had some incredible feedback from delegates who have used the PhoneCoach kit as part of their training sessions. Many have made specific comment that the ability to conduct role plays using the phones was extremely beneficial to them. It has helped increase their confidence by providing a realistic and immersive experience."
Kimberley HargreavesSenior Training Co-ordinator, AJ Bell
"PhoneCoach has been an amazing company to work with. On an administrative level they have been there for us at a moment’s notice to help me when I’ve needed their assistance.  I wish more British Companies operated on such a professional and hugely supportive level."
Sally Timberlake, Head of Office SkillsOxford Media and Business School

Do You Want To Boost Your Business?

For more information or to book a free demo, get in touch now

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