Telephone Skills Trainers

Helping stop telephone anxiety and overwhelm and building confidence – fast!

PhoneCoach portable telephone training kits

enable trainers to run amazing role play and practice sessions anywhere.

PhoneCoach is a telephone training ‘game-changer’ (not our words!). A stand-alone portable training kit with everything you need, including a laptop, to run your classroom courses in any room, anywhere.

The kit case plugs into any wall socket and does not use WiFi, so it’s the perfect solution when delivering telephone skills practice in venues and training rooms. Just plug and play!

Watch this short video to learn more…

How does the equipment work?

  • The calls are made on cordless phones so you can split your callers and receivers into two areas of the room, or two rooms to make it super realistic
  • The calls are recorded simultaneously so everyone is working at once and then they can listen back to them immediately afterwards. Hey presto, lightbulb moments, delegates who really understand now how they sound, taking ownership for the call and being able to identify what they did well and what they can improve on.
  • You, the trainer, can listen into all the calls whilst they are being recorded so you can make a note of who is doing well and who might need extra help. Great for identifying learning gaps.
  • The delegates then instantly play back their own calls down their telephones
  • Then, when you want to, the group can listen to one call at a time via the loudspeaker for everyone to learn from each other’s calls if that is how you like to do your training.
  • Use them in different rooms in one location, or send them from location to location depending on your training plans, or if you just want to use it for a day here and there then hiring is a great option. We will deliver to the venue and collect afterwards saving you any hassle.

Just some of the areas the PhoneCoach kits are used…

  • Call handling
  • Customer service by phone
  • Complaint handling
  • Professional telephone techniques
  • Telesales
  • Appointment booking
  • Debt collection
  • Crisis calls
  • Pre-employability skills
  • Driver signal safety training

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