About Us

behind the scenes at PhoneCoach

About PhoneCoach

PhoneCoach was founded when trainers working for our sister training business were looking for a way to get delegates to practice and record telephone skills for courses they were running in telephone techniques and telesales. They looked around and couldn’t find anything that would fit the bill. So, they designed it themselves!

Since then, it has evolved from tape recorders to cordless phones/headsets and laptop-based technology, always listening to what our customers need for their training sessions.

Alpha 6

Telephone skills training kit for up to 6 people.

Alpha 12

For larger groups of up to 12 delegates, the Alpha 12 kit is ideal.

Our products

PhoneCoach is the only ‘stand-alone’ telephone training kit in the world*, which means that trainers can run their classroom courses in any room, anywhere. 

It plugs into any wall socket and does not use Wi-Fi or an internet connection at all, so it’s the perfect solution when delivering skills practice in venues and training rooms. Just plug and play!

*UK, USA and Europe

Our Other Service

Live Call Anytime is a live call recording service for trainers and managers who wish to monitor their team’s outbound calls from time to time.  You can call from any phone to any phone. The service is for occasional recording and is perfect for:

  • mystery shopping
  • benchmarking before training to get an idea of the right content
  • listening to prospecting/customer calls for coaching and to maintain high standards

The Live Call Anytime service can be used for a day, or booked by the month.

The PhoneCoach Team

Mandy Stephens

Director, Head of Sales

Martyn Stephens

Hire & Service Manager

Anthony

IT Support

The Factory

Design & Development

Kelly Kemp

Creative & Tech Support
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