behind the scenes at PhoneCoach
PhoneCoach was founded when trainers working for our sister training business were looking for a way to get delegates to practice and record telephone skills for courses they were running in telephone techniques and telesales. They looked around and couldn’t find anything that would fit the bill. So, they designed it themselves!
Since then, it has evolved from tape recorders to cordless phones/headsets and laptop-based technology, always listening to what our customers need for their training sessions.
Telephone skills training kit for up to 6 people.
For larger groups of up to 12 delegates, the Alpha 12 kit is ideal.
PhoneCoach is the only ‘stand-alone’ telephone training kit in the world*, which means that trainers can run their classroom courses in any room, anywhere.
It plugs into any wall socket and does not use Wi-Fi or an internet connection at all, so it’s the perfect solution when delivering skills practice in venues and training rooms. Just plug and play!
*UK, USA and Europe
Our Other Service
Live Call Anytime is a live call recording service for trainers and managers who wish to monitor their team’s outbound calls from time to time. You can call from any phone to any phone. The service is for occasional recording and is perfect for:
- mystery shopping
- benchmarking before training to get an idea of the right content
- listening to prospecting/customer calls for coaching and to maintain high standards
The Live Call Anytime service can be used for a day, or booked by the month.