PhoneCoach Skills Kit

Telephone Skills Practice

PhoneCoach portable telephone coaching equipment is easy to use and gives your delegates the opportunity to practice their skills and hear them back immediately.

The Alpha 12

The ultimate laptop-based portable telephone coaching system. Role-play and record with up to 6 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.

The Alpha 6

A laptop-based 6 phone portable telephone coaching kit. Role-play and record with up to 3 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.

The Alpha 12

Telephone Skills Practice Kit

A trainer’s dream – just plug and play in 5 minutes for role-play recording practice for up to 6 pairs simultaneously.

The Alpha 12 Kit  is a case of phones with a laptop and software included, meaning you can hit the ground running:

  • Power through practice sessions
  • Accelerate the confidence & skills of participants so they know what to expect when faced with real calls
  • Give participants vital feedback and let them take ownership
  • Turn theory into practice
  • Make mistakes in a safe learning environment NOT with real customers

The Alpha 12 kit enables you to:

  • Role-play and record with up to 12 people simultaneously

  • Have your ‘callers’ and ‘receivers’ by up to 20m*, meaning they can be in separate rooms, simulating a real situation.

  • Silent monitor or talk to any of the couples

  • Allow each pair to listen back to their call via the handsets after each role play

  • Play back one call at a time via the loudspeaker so the group can hear and discuss in more detail

  • Copy recordings to a memory stick for assessment purposes or later use

  • Delete and copy whole sessions

  • Move it around easily in its wheeled suitcase from place to place

* because you are using cordless phones on 2.4Ghz this will depend on many factors – thickness of walls, masts nearby, telephone switchgear, wi-fi interference etc..

 

And in addition to that …

  • Use it in any room, plug into any wall socket
  • Does not use Wifi or servers, completely stand alone (your IT people will love you!)

Your Investment

You can hire or buy the equipment outright, or we can arrange lease finance.

Buy outright

£ 7500
00
+ VAT
  • 1 Telephone Case with 12 cordless handsets (plugin headsets also available)
  • 1 Dell Windows Laptop with software pre-installed
  • Specially designed software
  • 1 mini loudspeaker
  • 1 trainer’s headset
  • Software support/technical support included in first year’s warranty
  • Our warranty includes ANY manufacturing faults
  • Ongoing software support is available optionally at the end of the first year.
  • Headsets: Can be supplied to plug into the side of the phone to make your training even more realistic. £55/headset + VAT.

Hire Fee per day of use

£ 235
00
+ VAT (Plus courier fee each way of £32.50 + VAT)
  • 1 Telephone Case with 12 cordless handsets (plugin headsets also available)
  • 1 Dell Windows Laptop with software pre-installed
  • Specially designed software
  • 1 mini loudspeaker
  • 1 trainer’s headset
  • Use only for the days you need
  • Meet peak training demands and short term assignments

Long term rental:  If you have a project that requires kit to be used on site or several sites over a period of time but you don’t wish to buy then get in touch and we can organise a tailored rental agreement for you.

Lease Finance: About £250/month + VAT + VAT over 3 years (ask for a quote)

The Alpha 6

Telephone Skills Practice Kit

For small groups and one-to-one coaching.

The Alpha 6 Kit  is a case of cordless telephone handsets with a laptop and software included, meaning you can get to work immediately:

  • Power through practice sessions
  • Accelerate the confidence & skills of participants so they know what to expect when faced with real calls
  • Give participants vital feedback and let them take ownership
  • Turn theory into practice
  • Make mistakes in a safe learning environment NOT with real customers

The Alpha 6 kit enables you to:

  • Role-play and record with up to 12 people simultaneously

  • Have your ‘callers’ and ‘receivers’ by up to 20m*, meaning they can be in separate rooms, simulating a real situation.

  • Silent monitor or talk to any of the couples to check who may need additional support

  • Allow each pair to listen back to their call via the handsets and critique themselves

  • Play back one call at a time via the loudspeaker so the group can hear and learn before the next call

  • Copy recordings to a memory stick for assessment purposes or later use

  • Delete and copy whole sessions

  • Move it around easily in its wheeled suitcase from place to place

* because you are using cordless phones on 2.4Ghz this will depend on many factors – thickness of walls, masts nearby, telephone switchgear, wi-fi interference etc..

 

Your Investment

You can hire or buy the equipment outright, or we can arrange lease finance.

Buy outright

£ 4250
00
+ VAT
  • 1 Telephone Case with 6 cordless handsets (plugin headsets also available)
  • 1 Dell Windows Laptop with software pre-installed
  • Specially designed software
  • 1 mini loudspeaker
  • 1 trainer’s headset
  • Software support/technical support included in first year’s warranty
  • Our warranty includes ANY manufacturing faults
  • Ongoing software support is available optionally at the end of the first year.
  • Headsets: Can be supplied to plug into the side of the phone to make your training even more realistic. £55/headset + VAT.

Hire Fee per day of use

£ 150
00
+ VAT (Plus courier fee each way of £23.50 + VAT)
  • 1 Telephone Case with 12 cordless handsets (plugin headsets also available)
  • 1 Dell Windows Laptop with software pre-installed
  • Specially designed software
  • 1 mini loudspeaker
  • 1 trainer’s headset
  • Use only for the days you need
  • Meet peak training demands and short term assignments

Long term rental:  If you have a project that requires kit to be used on site or several sites over a period of time but you don’t wish to buy then get in touch and we can organise a tailored rental agreement for you.

Lease Finance: About £160/month + VAT + VAT over 3 years (ask for a quote)

Our clients include...

  • Santander
  • Porsche
  • Capquest Financial
  • Rolls Royce
  • Righttrack Learning
  • Hemsley Fraser Training
  • Network Rail
  • Knowledgepool
  • KPMG
  • Samaritans
  • Oxford Media and Business School
  • Network Homes

Frequently Asked Questions

All the calls are automatically saved during the session but if you wish to download them you can onto a memory stick very, very easily. Some trainers like to set up best practice folders on the desktop of the laptop provided so you can replay to delegates to show them how a call should be conducted.

There is a huge amount of space on the laptop so it’s very unlikely that you would actually fill it up but we would recommend that you delete recordings as you go along. There’s not a lot of point keeping recordings on there for a while. Or put them into folders on your laptop.

When you buy a piece of our equipment, it comes with a one year warranty against any manufacturing fault. That means that if you find that there is something that’s gone wrong, you call us. We look into it over the phone with you and identify what might be wrong. We will send you a part or a whole kit as soon as we possibly can so that your training can continue. We will then collect the equipment put it right and return the kit to you completely free of charge. . If for any reason we’re not happy with the equipment and there is a really serious fault, then we will replace the unit completely free of charge. The warranty includes us picking up and delivering back to you.

Outside of the warranty, we offer you a one year extended warranty that covers you for software on the laptop so that if you spilled coffee on it or did anything like that and you needed to reinstall the software, that would be covered. It covers collection and delivery of the equipment. It covers the phone’s case going wrong, anything like that.

The trainer’s headset enables you as a trainer to listen in to any of the role plays that are going on. Obviously, they’re going on simultaneously so you key in a code that we give you and you’ll hear the first role playing pair. Then you use an asterisk sign that enables you then to key in through the rest of the calls so that you can actually make notes on any calls that you’ve heard, that you think are interesting, or you’ve got a point to make. You can actually make a note against the time at that particular part of the course, or you can replay it back for the trainees to listen to. It’s a really good tool.

If you want to, you can actually speak to the delegates. It will only enable you to speak to one person at a time, which means that you can actually be quite creative in one role play at getting one piece of information and then the opposite pair of getting another piece of information and to see how that role play then developed.

Our payment terms are 15 days from date of invoice, payable by BACS transfer, and we also accept credit cards.

No, we only charge you for the day of use, not for the days to deliver and collect.

Yes, if you’re hiring we can deliver to one venue in the UK and we can collect from another. That is also is the same for Europe.

Yes, you can buy both products in UK and Europe. You can only buy the Alpha Six in the USA. We have a distributor there. You can use our website for details.

No it doesn’t. It’s purely for role-playing and does not link into any live call system. However, we do have a service called Live Call Anytime which does enable you to make outbound calls from any phone to any phone. See www.livecallanytime.com.That’s a really good question. If the phones are completely flat, then you would need to charge the phones overnight or all day. Once they’re fully charged, then you should be able to keep them off the bases and use them for training courses minimum one day if not two days.

We do always suggest that what you do at the end of each day is that you make sure that you switch the phones off individually and then put them back on their bases that evening or in the morning if you’re running it in a particular training call so that you keep the charge on the phone. If at the end of a training day, you’re not going to be using for another three or four days then switch the phones off individually and then put them back behind their dividers and pack everything away.

When you use them 3 or 4 days later you will find that you have still got some charge on the phone. The actual time that BT says there is on the phone is talk tme of 16 hours or 180 hours standby.

No. It takes about five minutes once you’re used to what to do. There are only two cables involved. There are videos on our website of quick setups, and the user guide has a pictorial to show you exactly how to connect things up, but if you aren’t ever sure, then you can always give us a call and we’ll guide you step by step through the process.

No. The system is completely self contained so you can be confident of plugging it into a wall socket and connecting out, and it will be ready to run and be used in any room.  One of its USP’s is that it doesn’t use Wifi so you can use it anywhere .

Yes. You can buy a headset that plugs into the side of the telephone so that you can then be hands free during your training session to make it even more realistic.

No, sorry We only supply Dell laptops now to a certain specification and therefore do not offer the kits being used with different computers because they all have different specifications, and so we have found it better to offer one laptop to make sure. It becomes an integral part of the kit that you keep with it.

Great question.

If you have a room with a breakout or adjoining room then we recommend having the ‘callers’ in one room and the ‘receivers’ in another.  This way they cannot see each other and it makes it so much more realistic.   The phones distance between couples is about 20-30m so that is usually sufficient although you will need to try it before use.

If you have one room then definitely have the ‘callers’ facing one end of the room and the ‘receivers’ facing the other.  It is the next best thing to them being in separate rooms.

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